Last updated: 8 November 2026.
Who we are
LEDREAM LTD, registered in England & Wales, 10 Gloucester Drive, Staines-upon-Thames, TW18 4TY is the controller of the personal data collected through this website and in the course of our work. Questions about this policy go to hello@ledream.io.
What we collect
- What you send through the enquiry form or by email: your name, email address, telephone number if you choose to give it, the property address and your message.
- If you become a client, tenant or hirer: the information needed to provide that service — for example identity documents, referencing results, tenancy and payment details, or hire account details.
Why we use it
- To reply to your enquiry — our legitimate interest in answering people who contact us, or steps you ask us to take before a contract.
- To provide sales, lettings, management or hire services — performance of our contract with you.
- To meet legal duties — including anti-money-laundering checks on sales, right-to-rent checks, tenancy deposit protection and keeping financial records.
Who we share it with
Only the people who need it to do the job: referencing agencies, tenancy deposit schemes, contractors carrying out repairs, solicitors and conveyancers on a sale, and the providers of our email, IT and accounting systems. We do not sell personal data.
How long we keep it
Enquiries that do not lead to any work are deleted within 12 months. Client, tenancy and transaction records are kept for as long as the law requires — anti-money-laundering records, for example, are kept for five years after the business relationship ends.
Your rights
You can ask to see the personal data we hold about you, have it corrected or deleted, restrict or object to how we use it, or receive a copy to pass to someone else. Email hello@ledream.io and we will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
This website
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